Delta Electronics Office and Sales Support Coordinator




1. ORGANIZATION:

Company / Employer Delta Electronics (Australia) Pty Ltd

Department SalesLocation St Leonards, Sydney

Superior Leader Country Manager

Immediate Leader Sales Director, Eltek and CIS


2. ROLE/JOB SUMMARY:

The role of the Office and Sales Support Coordinator is to support the organization in liaising with customer contact through Delta Electronics(Australia) HQ including the main phone line and customer office visits as well as supporting the Sales team in their pursuit of budget targets.


3. MAIN RESPONSIBILITIES AND TASKS:·

  • Support Sales in communication and coordination with customers. This includes and is not limited to customer contact including customer follow-up and cold calling to maximize the efficiency of the sales team.

  • Respond to all enquiries in a friendly and helpful manner, and ensure queries are responded to appropriately and within a reasonable time frame or allocated to appropriate staff.

  • Administer office policies together with the Operations Manager as required to maintain a safe and secure working environment.

  • Support reception duties as required including meeting and greeting clients and visitors as required.

  • Support the country manager in the preparation of reports/presentations and any other business requirements.

  • Designated CRM Super User including running reports for management review and supporting Sales to maximize their benefit of it. This also incorporates working with Quality to ensure sales processes and responsibilities are kept up-to-date.

  • Support management coordination including internal meetings.

  • Support general Sydney office management (outside of Service and Production) including support of 6S initiatives.

  • Support Sales marketing activities (in cooperation with Marketing) as required including customer events and promotional activities.

  • Support local travel requirements through liaising with Travel Agent, with a view for best pricing practice and following the company travel approval process. Provide a monthly report detailing travel expenses.

  • Adhere to Delta Electronics Australia’s Code of Conduct and Anti-Corruption policies.

  • Adhere to and comply with all the Delta Electronics Australia’s policies and procedures.

  • Other ad hoc duties as required.


4. AUTHORITIES: ·

Make decisions that can be proven to increase the overall effectiveness, efficiency and safety of the office and improve our customer’s experience.


5. ADDITIONAL RESPONSIBILITIES AND TASKS, if appl.: ·

Any other tasks as request by Sales Director(s) or Country Manager


6. QUALIFICATIONS:

Education: Required: · University degree in business/marketing or similar (desired) or similar work experience. · 2+ years related experience in a similar role. · Graduates will be considered for the right candidate.

Job Experience: Required: · Previous administration or customer service experience

Technical/ Professional skills: Required: · Professional phone manner and immaculate corporate presentation · Be able to multitask and adapt to a fast paced environment General skills (language, IT, etc.): Required:

  • Excellent communication and written skills

  • Strong attention to detail· Advanced proficiency in Microsoft packages, Word, Excel, PowerPoint

  • Desired, if appl.:

  • Driver’s license (preferred)

  • Please note that you may on occasion be required to use your personal car for company related purposes, and other expenses, for which you will be reimbursed via the Expense Claim Process.

Personal skills (traits, attributes):

  • Well organized

  • Flexible and enjoy the administrative challenges of supporting an office of diverse people and interacting with customers

  • Exhibits confidentiality when dealing with staff and company matters.

  • Initiative and drive

  • Integrity

  • Leads by example

  • Adaptability

  • Multitask

  • A positive and personable demeanor, and the ability to work autonomously as well as within a team


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